1. Before you order
Our sets are manufactured or prepared to the specifications confirmed with you. Please check the collection name, finish, number of people, service pieces, engraving, delivery information, and quoted price before approving production.
2. Cancellations
Contact us as quickly as possible if you need to cancel or change an order. A cancellation is normally possible before materials have been committed or production has begun. Once production of a made-to-order or personalized set has started, cancellation may not be possible and costs already incurred may be deducted.
3. Standard-product returns
For a standard, non-personalized item, contact us within 7 days of delivery if you would like to request a return. The item must be unused, unwashed, undamaged, and complete in its original packaging. Do not send a return until we have provided return instructions and confirmed eligibility.
4. Custom and engraved items
Custom-made, engraved, monogrammed, specially finished, or otherwise personalized products cannot normally be returned because they were produced for a specific customer. This does not affect your rights when an item arrives damaged, incorrect, or with a verified manufacturing defect.
5. Damaged, incorrect, or missing items
Inspect the order promptly after delivery. If a piece is damaged, missing, or different from the confirmed order, contact us within 48 hours with your order details and clear photographs of the product, packaging, and shipping label. Keep all packaging until the issue is resolved.
6. Refunds
Approved refunds are made to the original payment method where possible. Original delivery charges and return shipping are not normally refundable unless the error or verified defect is ours. Bank or payment-provider processing times are outside our control.
7. Manufacturing warranty
We warrant our products against verified manufacturing defects for the warranty period stated on the quotation, invoice, or order confirmation. Depending on the issue, we may repair the affected piece, replace it with the same or a comparable piece, or offer another appropriate remedy.
8. What the warranty does not cover
- Normal scratches, surface changes, and wear from regular use.
- Damage caused by impact, bending, misuse, unsuitable chemicals, or abrasive cleaning.
- Finish changes caused by care methods that conflict with the instructions supplied with the order.
- Commercial use unless that use was agreed in writing.
- Repairs or alterations carried out by another party.
9. How to make a claim
Email help@wazirabadluxe.com or WhatsApp 0313 742 9797 with your name, order reference, a description of the issue, and clear photographs. We may request that the item be returned for inspection.