1. Who we are
WazirabadLuxe is a flatware manufacturer located at Peer Mitha Road, F Block, Wazirabad, Pakistan. Questions about privacy can be sent to help@wazirabadluxe.com.
2. Information we collect
- Identity and contact details, such as your name, email address, phone number, and delivery address.
- Order information, including selected designs, set size, customization, engraving, correspondence, and delivery details.
- Payment and transaction references. We do not intend to store full payment-card details on this website.
- Technical information such as browser type, device information, IP address, and basic website activity where hosting or analytics systems collect it.
- Messages and files you choose to send through email or WhatsApp.
3. How we use information
We use personal information to answer enquiries, prepare quotations, confirm specifications, manufacture and deliver orders, receive payment, provide customer support, handle returns or warranty concerns, prevent misuse, keep business records, and comply with legal obligations.
4. WhatsApp, email, and service providers
If you choose to contact us through WhatsApp or email, those providers process your information under their own privacy terms. We may also share necessary details with payment providers, delivery companies, professional advisers, technology suppliers, and authorities where required. We do not sell your personal information.
5. Cookies and local storage
The website may use essential browser storage to remember the contents of your order bag. Hosting platforms may use essential technical cookies or logs for security and reliable delivery. If optional analytics or advertising tools are added later, this policy and any required consent choices should be updated before those tools are enabled.
6. Retention
We keep information only for as long as reasonably needed for the purpose collected, including customer service, warranty records, accounting, tax, dispute handling, and legal compliance. Retention periods may differ by record type.
7. Security
We use reasonable administrative and technical measures intended to protect information. No website, email service, or internet transmission is completely secure, so please do not send sensitive payment credentials through open message fields.
8. Your choices and rights
Depending on applicable law, you may ask to access, correct, update, or delete personal information, object to certain uses, or withdraw consent where processing depends on consent. Some records may need to be retained for legal or transaction purposes.
9. International processing
Technology, communications, payment, or delivery providers may process information outside your country. Where this happens, we take reasonable steps to use providers and arrangements appropriate to the information involved.
10. Children
This website is not directed to children, and we do not knowingly seek orders or personal information from children without involvement of a parent or guardian.
11. Changes
We may update this policy when our services, website tools, or legal obligations change. The updated date at the top shows the latest published version.
12. Contact
Email help@wazirabadluxe.com, call 0313 742 9797, or write to Peer Mitha Road, F Block, Wazirabad, Pakistan.